Delivery Time=Processing Time+Shipping Time
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. Shipping fees are calculated based on package weight and destination, free shipping on orders over $40
For example, when your destination country is the US you can choose Standard Delivery, it will need 2-4 business days of processing time and then 5-10 business days of shipping time. Therefore, you can expect to receive it in 7-14 business days.
Shipping Policy
Delivery Country: United States
Order processing time: 2-4 working days
Order shipping time: 5-10 working days
Standard delivery Time: (7-14 business days)
During peak seasons and promotional sales, delivery might take a little longer.
|
Country
|
Standard Shipping Time
|
Cost
|
|
United States
|
7-14 business days
|
6.99 |
|
Australia
|
7-14 business days |
7.99 |
|
Canada
|
7-14 business days |
7.99 |
|
France
|
7-12 business days |
6.99 |
|
Germany
|
7-12 business days |
6.99 |
|
United Kingdom
|
7-12 business days |
6.99 |
| Finland |
7-14 business days |
7.99 |
| Norway |
7-14 business days |
7.99 |
| Rest of World |
12-20 business days |
7.99 |
We ship orders to all US states and territories, Puerto Rico, Hawaii and Alaska, APO/FPO addresses, PO boxes.
We don't charge any taxes on any countries, but duties assessed by customs are the responsibility of the customer. In most cases, it rarely occurs duties.
For order contains Pre-Order items, will be delivered on the date stating on the description of the items.（If not, it will be 5-7 days faster）
We may ship your order with separate packages, items which have inventory will be shipped first.
Shipping Status
You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back ordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on "Order History" to review order status and to obtain a tracking number.
How to solve the problem of delayed delivery?
If the order is delayed in the process of transportation, or the customer does not receive the order within the specified time, please contact us as soon as possible. We will contact the shipping company to urge your order. If the order is delayed for more than 12 days, we will refund the freight to the customer.
How to query logistics information？
For the order needs to query the logistics information, you can query through the following website: https://t.17track.net/en
We're available to support you via
Service Email: services@Heoty.com
Service Tel: +85254412029
Service Time: Monday to Friday (from 8:00am to 5:00pm EST)
